Terms & Conditions

Important: In case of any discrepancy or conflict, the Dutch version of these Terms & Conditions is leading. The English version below is provided for convenience only.

About these Terms

These Terms & Conditions are periodically reviewed and updated to ensure compliance with applicable law and alignment with the functioning of the Platform.

Last updated on 18 September 2025.

Article 1 – Definitions and Who We Are

Definitions

Platform: the online environment of Trainingmatching.com, owned by Trainingmatching.com International B.V., through which the Services are made available.
Services: the facilities and functionalities offered by Trainingmatching.com via the Platform, including (but not limited to) publishing and managing content, supporting communication and transactions between Providers and Participants, and any other features made available now or in the future.
Provider: any natural or legal person offering services or content through the Platform.
Participant: any natural or legal person submitting a request or booking with a Provider through the Platform.
Privacy Notice: the document explaining how Trainingmatching.com processes personal data in accordance with the General Data Protection Regulation (EU 2016/679 – “GDPR”).
Cookie Notice: the document explaining which cookies and similar technologies are used by Trainingmatching.com and for what purposes.

Who we are

Trainingmatching.com is operated by Trainingmatching.com International B.V., a private company incorporated under Dutch law.

Registered office & headquarters: Olympia 2D, 1213 NT Hilversum, The Netherlands
Chamber of Commerce (KvK): 97296317
VAT number: NL867990089B01
E-mail: info@trainingmatching.com
Telephone: +31 (0)35 – 781 0034

Important distinction

Trainingmatching.com International B.V. only makes the Services available via the Platform in order to support and facilitate interactions, transactions, and information exchange between Providers and Participants.

The content of offers and the actual performance of services or activities are the sole responsibility of the relevant Provider. Trainingmatching.com is not a party to the agreement between Provider and Participant.

Intellectual property and franchise

The Platform—including its underlying software, databases, design, trade names, and brand names—remains the exclusive intellectual property of Trainingmatching.com International B.V. Use by Providers and Participants is limited to access to and use of the Services provided via the Platform.

Trainingmatching.com reserves the right to exploit the Platform and its intellectual property rights through franchise structures, sublicenses, or affiliated companies, both in the Netherlands and internationally.

User content

Providers and Participants who upload or publish content (such as logos, photos, texts, or training materials) on the Platform represent and warrant that they hold all necessary rights and licenses to use and publish such content.

Under Dutch Copyright Law and the Dutch Civil Code (article 6:162 BW – unlawful act), any liability for infringement of third-party intellectual property rights rests fully with the user who placed the content.
The user indemnifies Trainingmatching.com International B.V. against all third-party claims arising from such content, including damages, legal costs, and penalties.
Trainingmatching.com monitors uploaded content and reserves the right to remove content that violates laws, intellectual property rights, or Platform guidelines without prior notice.
Such monitoring does not release users from their responsibility to only upload lawful and authorized content.

Article 2 – How Our Service Works

Trainingmatching.com makes it easy to compare, find, and book Providers and their services.

When a Participant makes a booking or request through our Platform, a direct agreement is concluded between the Participant and the Provider (unless explicitly stated otherwise).

The information visible on our Platform is based on data supplied directly by Providers. We strive to keep this information accurate and up-to-date, but there may be delays in processing or displaying updates (for example, changes in descriptions, availability, or pricing).

Trainingmatching.com cannot be held liable for errors, inaccuracies, or delays in the information provided by Providers, unless there is intent or gross negligence on the part of Trainingmatching.com (pursuant to article 6:162 Dutch Civil Code – unlawful act).

Article 3 – With Whom We Work

Our Platform only displays Providers who have entered into a contractual relationship with Trainingmatching.com. Providers may also offer their services outside the Platform.

Trainingmatching.com does not itself own or operate any trainings, workshops, or other services. Each Provider is an independent entity that offers its services or content via the Platform under its own responsibility.

Our Platform shows results based on the search criteria entered by the Participant. Results may vary in content, availability, or price depending on the information supplied by the Provider.

Article 4 – How We Earn Money

Trainingmatching.com does not sell any services or products offered by Providers. We earn money in a transparent manner through the following:

Subscriptions: Providers pay a fixed fee for use of the Platform and its Services.
Booking fee: For each booking, a fixed fee of €2.00 is charged. This contribution is used to staff our customer service and provide support. It is not intended as a profit component.
Payment processing costs: For each transaction, a surcharge of 2% is applied. These costs are not income for Trainingmatching.com but a direct pass-through of the costs charged by our payment provider to facilitate secure transactions.

Trainingmatching.com does not apply hidden commissions or margins on the price paid by Participants to Providers. If specific content or placements are designated as advertising or promotional services, this will always be clearly marked as such on the Platform.

Article 5 – Our Recommendation Systems

Trainingmatching.com uses recommendation systems to help Participants discover relevant Providers and services. These systems select, rank, and display information on the Platform based on multiple factors.

Factors influencing recommendations

Our recommendation systems take into account, among others:

The search query and preferences you enter (such as topic, location, date, price).
Your previous interactions with the Platform (such as prior searches or bookings), unless you have opted out of personalized recommendations.
General usage data from the Platform (e.g., popularity of a service, click-through rates, booking ratios).
Availability, quality of content (e.g., clear descriptions and images), pricing, and reliability of the Provider.

These factors may differ in importance depending on the context and user behavior. For example, availability may weigh more heavily in some cases than price, while in others ratings or content quality may be decisive.

Default ranking and sorting options

When you perform a search, results are displayed according to our relevance ranking. This ranking is based on a combination of factors such as click-through rates, booking volume, cancellations, pricing, completeness of information, and Provider reliability.

You can also sort or filter results in other ways, such as:

Price (lowest first or highest first)
Best reviewed by Participants
Newest Providers or services
Distance from a location (where relevant)

Paid promotions (such as advertisement placements) are always clearly marked as “Ad” or equivalent.

Personalized recommendations

If you have given consent, we may display personalized recommendations based on your prior use of the Platform. You can manage your settings via your account or through the options provided in our Privacy Notice and Cookie Notice.

In accordance with the EU Digital Services Act and the GDPR, you always have the right to receive recommendations without profiling. In that case, results will only be displayed based on general criteria (such as relevance and availability).

Article 6 – Reviews

Participants who have made a booking through the Platform can review the Provider and the service delivered.

How reviews work

Reviews may consist of a score and/or written text.
Only Participants who have actually made a booking may leave a review.
A weighted review system may be used, where recent reviews have greater impact on the overall score.
Subscores (e.g., content, communication, value for money) can be provided separately.

Moderation and control

Reviews that violate our Content Standards or are unlawful (e.g., defamatory, hateful, or violating privacy) will be removed.
Trainingmatching.com uses both human moderation and automated systems to detect fraudulent, manipulated, or fake reviews.
Users can report suspicious reviews to customer service, after which our fraud team investigates.

Publication and duration

In principle, all reviews are published—positive or negative—provided they comply with our guidelines.
Reviews may be removed if older than 36 months, or if the Provider has ceased offering services.
Providers may post responses to reviews.

Sorting of reviews

By default, reviews are shown by relevance and recency, giving preference to recent reviews and widely used languages. Participants may also choose to sort reviews differently.

External review scores (e.g., from third parties) may occasionally be displayed. These will always be clearly marked as such.

Article 7 – Pricing

The prices displayed on the Platform are set entirely by the Providers. Trainingmatching.com has no influence over the pricing.

Price transparency

All prices must include VAT and any mandatory charges (pursuant to article 2.15 Dutch Pricing Act and EU Consumer Rights Directive 2011/83/EU).
Any additional costs (such as administration fees or material costs) must be clearly displayed before the booking is confirmed.
Hidden or retroactive charges are strictly prohibited.
A Provider or Participant may never claim more than the amount actually paid via the Platform for the relevant booking.

The Platform displays information as provided by the Provider, including which facilities or extras are included in the price and which are subject to additional charges.

Article 8 – Payments

All payments for bookings through Trainingmatching.com must be made exclusively via the Platform and always in advance of the service being delivered.

Payment methods

Trainingmatching.com works with an external payment provider regulated by De Nederlandsche Bank (DNB) and compliant with the PSD2 Directive.
Participants pay through the methods offered by Trainingmatching.com (such as iDEAL, credit card, or other digital payment options).
Trainingmatching.com receives payments on behalf of the Provider and ensures transfer to the Provider, after deduction of applicable platform fees and payment surcharges.
Cash payments or payments outside the Platform are strictly prohibited.

Article 9 – Cancellation Terms

Cancellations of services booked via Trainingmatching.com are subject to both the Provider’s cancellation policy and applicable legal provisions.

Right of withdrawal for consumers

Under article 6:230o Dutch Civil Code, a consumer generally has the right to withdraw from a distance contract within 14 days without giving any reason.
Exception (article 6:230p(e) Dutch Civil Code): this right does not apply to services carried out on a specific date or within a specific period, such as trainings, courses, or workshops with a fixed start date.
If the service has been fully performed with the consumer’s consent before the end of the withdrawal period, the right of withdrawal lapses (article 6:230p(d) Dutch Civil Code).

Provider’s own cancellation policies

Providers may set their own cancellation policies, provided these are reasonable and clearly disclosed before booking (in line with article 6:233 Dutch Civil Code — unreasonable terms are void).
If no cancellation policy is provided, the statutory provisions above automatically apply.
Cancellation fees must be proportionate to actual loss and not excessive (article 6:248 Dutch Civil Code).

Examples of permitted cancellation policies

(non-exhaustive)

Flexible: free cancellation up to 7 days before start, thereafter 50% payable.
Standard: free cancellation up to 14 days before start, thereafter 100% payable.
Non-refundable: no refund in case of cancellation, provided this was clearly disclosed before booking.

No-show by Participant

If a Participant does not show up without cancellation, the Provider may charge the full price of the booked service, unless otherwise agreed.

No-show by Provider

If a Provider fails to appear or deliver the service, the Participant has the right to file a complaint within 24 hours of the scheduled start date via Trainingmatching.com.
Trainingmatching.com will attempt to mediate but cannot guarantee a refund or positive outcome.
In cases of suspected criminal conduct (e.g., fraud), Trainingmatching.com strongly encourages Participants to immediately file a report with the competent authorities.

Limitations

A Provider or Participant may never claim more than the amount actually paid via the Platform for the relevant service.
Trainingmatching.com is not a party to the agreement and cannot be held liable for consequential damages or disputes arising from cancellations, except where mandatory law provides otherwise.

Article 10 – Refunds

If a Participant is entitled to a refund under the law or the Provider’s cancellation policy, such refunds are processed exclusively through the Platform.

Process

Refunds are processed using the same payment method the Participant used, unless expressly agreed otherwise.
Refunds are executed once the Provider has confirmed the cancellation via the Platform. Trainingmatching.com facilitates this process but is not liable for delays caused by third parties (such as banks or payment providers).

Costs

Any transaction fees charged by the payment provider may be deducted from the refunded amount, provided this is legally permitted and disclosed in advance.

Article 11 – Indemnity and Limitation of Liability

Trainingmatching.com is not a party to the agreement between Provider and Participant and carries no responsibility for the execution, quality, or content of services offered by Providers.

Indemnity

Providers and Participants indemnify Trainingmatching.com from any third-party claims arising from the use of the Platform or from the performance of an agreement between Provider and Participant.
Trainingmatching.com is not liable in any situation for indirect damages, consequential loss, loss of profits, data loss, or criminal activities connected to use of the Platform or the execution of services by Providers or Participants.

Limitation of liability

Liability of Trainingmatching.com can only arise where it cannot legally be excluded (e.g., in cases of intent or gross negligence).
In such cases, liability is limited to the amount paid by the user via the Platform for the relevant service.

Article 12 – Disputes and Applicable Law

All legal relationships involving Trainingmatching.com are governed exclusively by Dutch law.
Disputes between Provider and Participant must primarily be resolved between them. Trainingmatching.com may mediate but does not guarantee a resolution.
Disputes involving Trainingmatching.com will be submitted exclusively to the competent court in the district of Midden-Nederland (location Utrecht), unless mandatory law provides otherwise.
Consumers retain the right to submit disputes to a competent consumer dispute body or through the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Article 13 – Payouts to Providers

Payments made by Participants through the Platform are securely managed by Trainingmatching.com or its payment provider until released to the Provider.

Release of payments

The amount paid for a booking is released to the Provider no later than 14 days after the scheduled start date of the booked service, provided the service has been delivered and no objection or dispute has been filed by the Participant during this period.
In the event of a valid dispute, Trainingmatching.com may suspend payment until resolution.
Payouts are always made after deduction of applicable platform fees, booking fees, and transaction costs.

Security and control

This timeframe ensures Participants can report issues or no-show situations in time.
Trainingmatching.com will mediate in such cases but cannot guarantee a specific outcome.
No interest is owed to Providers over funds temporarily held by Trainingmatching.com or its payment provider.

Administrative conditions

Payouts are made to the bank account or payment account provided by the Provider, provided it meets the identification requirements of our payment provider (KYC/AML obligations).
Any fees charged by the payment provider may be deducted from the payout, provided such fees are transparent and disclosed in advance.

Article 14 – Review Scores and Quality Ratings

Different forms of reviews or quality labels may be displayed on the Platform alongside a Provider’s profile or services.

Star and quality ratings

Trainingmatching.com does not assign stars or certifications itself.
Stars, seals, or certificates may be provided by the Providers themselves or by independent third parties (e.g., industry associations, educational institutions, or certifying bodies).
These ratings are indicative only and may relate to quality, professionalism, experience, accreditation, facilities, or service.

Role of Trainingmatching.com

Trainingmatching.com does not impose its own standards for stars, seals, or certifications.
We do not actively verify such ratings.
If we receive credible signals that a rating or certification is incorrect or misleading, we may request evidence or require adjustments.
We reserve the right to remove ratings that are unlawful, misleading, or contrary to Platform guidelines.

Transparency

Participant reviews are separate from external ratings or certifications.
Any external quality labels or certifications will always be clearly marked as such.

Article 15 – Support, Complaints, and Corrective Measures

Trainingmatching.com aims to support Providers and Participants in case of questions, complaints, or unexpected situations.

Support and assistance

Users may contact us via the Platform, by e-mail, or via the help center.
Complaints are handled as quickly as possible, with urgent cases given priority.
For efficient resolution, the following should be provided:
- Booking number and contact details
- A clear description of the issue and the desired outcome
- Supporting documents (e.g., proof of payment, emails, photos)

Trainingmatching.com will make reasonable efforts to mediate but cannot guarantee a specific outcome.

Incorrect price display

If there is a clear and verifiable pricing error on the Platform, a booking made on that basis may be cancelled.
Any amounts already paid will be fully refunded to the Participant.
Pricing errors will be corrected as quickly as possible once discovered.

Removal of Providers

Trainingmatching.com reserves the right to temporarily or permanently remove Providers from the Platform if they:

breach their contractual obligations,
publish misleading or false information and fail to correct it upon request,
act in violation of law or Platform guidelines.

Removal may occur without prior notice if the seriousness of the breach justifies it.

Article 16 – Publication of Offers and Profiles

Description

The Platform enables Providers to publish their profile and offers so that Participants can find and book them. Participants rely on this information to make their choice.

Operation

Providers can upload texts, images, logos, and other content to promote their services.
The Platform facilitates visibility, but Trainingmatching.com is not responsible for the accuracy or content of such material.
Trainingmatching.com may monitor and reserves the right to edit or remove content that violates law, intellectual property rights, or Platform guidelines.

Important

Providers are fully responsible for the content of their profile.
Content must not be misleading, discriminatory, or unlawful.
Violations may result in suspension or removal of the account.

Article 17 – Search Module

The Platform contains a search module that allows Participants to search for available services offered by Providers. Results are based on information Providers have entered and published. Trainingmatching.com strives to keep this information current and accurate but relies on Providers and cannot guarantee completeness or correctness.

Request publications by Participants

If a Participant cannot find a suitable service via the search module, the Platform offers the option to publish a request.

Visibility: the request is published and visible to all Providers on the Platform.
Notifications: Providers may receive a notification if their offer matches the search terms or preferences of the Participant.
No guarantee: Trainingmatching.com undertakes only a best-efforts obligation. No rights can be derived from the completeness, accuracy, or availability of suggestions or responses.
Deviations: responses may deviate from the Participant’s actual wishes due to limitations in search terms or category structures.

Indemnity

Participants acknowledge and accept that Trainingmatching.com:

does not guarantee a suitable offer will be available,
is not liable for damages or costs resulting from incorrect, incomplete, or unsuitable offers, and
is fully indemnified from claims by Participants or third parties arising from the use of this functionality.

Article 18 – Messaging Module and Communication

Description

The Platform provides a messaging function that enables Participants and Providers to communicate directly and securely.

Operation

All communication must take place via the Platform to ensure safety and traceability.
Trainingmatching.com may monitor or store messages where necessary for fraud detection, security, or legal obligations.

Important

Users are responsible for their own communication and must comply with applicable law.
Misuse (e.g., spam, harassment, discrimination, or misleading statements) may lead to account suspension.
Privacy of communication is protected in accordance with the GDPR and the Dutch Telecommunications Act.

Article 19 – Payment Module and Invoicing

Description

The Platform facilitates payments between Participants and Providers. All transactions are processed via our external payment provider.

Operation

Payments must always be made in advance via the Platform.
The payment provider holds the funds until they are released to the Provider (see Article 13 – Payouts to Providers).
Invoices and payment confirmations are issued digitally.

Important

Cash payments or off-platform payments are strictly prohibited.
Platform fees, booking fees, and transaction costs are always disclosed in advance.
Trainingmatching.com is not a licensed payment institution itself and works with a regulated third party under the PSD2 Directive.

Article 20 – Inbox and Notifications

Description

The Platform generates automatic notifications and inbox messages, including booking confirmations, payment reminders, changes, and cancellations.

Operation

Users receive notifications by e-mail and, where applicable, push notifications.
It is the responsibility of the user to read these messages in time and act accordingly.

Important

Trainingmatching.com cannot be held liable for missed messages if the user has not kept their contact details up to date or fails to read notifications in time.
Legally binding notices (such as amendments to these Terms & Conditions) are deemed properly communicated once sent to the registered e-mail address of the user.

Article 21 – Analytics and Reporting Module

Description

Providers have access to statistics and analytics about their offers, including search behavior, bookings, and performance.

Operation

Data is collected and processed based on Platform usage.
This information is intended to help Providers improve and adapt their offers to demand.

Important

All data and analytics remain the intellectual property of Trainingmatching.com. Providers receive only a limited right of use.
No guarantees are given for specific results or revenue.
Data processing is carried out in accordance with the GDPR and our Privacy Notice.

Article 22 – Email and Communication Services

Description

Trainingmatching.com uses e-mail and other communication tools to inform users about their account, bookings, and use of the Platform.

Operation

Mandatory communication: service messages (e.g., confirmations, changes, invoices, and updates of these Terms & Conditions) are always sent.
Optional communication: newsletters, marketing messages, and offers are only sent if the user has given prior consent (in line with GDPR Articles 6 and 7).

Important

Users may unsubscribe from marketing messages at any time using the unsubscribe link in the e-mail.
Unsubscribing does not apply to mandatory service messages required for the functioning of the Platform.
Trainingmatching.com uses e-mail addresses only for the purposes for which consent has been given or for which a legal basis exists.

Article 23 – Content and Conduct Rules

To keep Trainingmatching.com safe, fair, and professional, clear rules apply regarding what users may publish and how they may behave on the Platform. These rules protect both Providers and Participants and ensure the Platform remains reliable and transparent.

All examples in this article are illustrative and non-exhaustive. Other forms of content or behavior may also be prohibited, even if not explicitly listed.

Core principles

All content and actions must comply with the law and these Terms.
Users must treat each other with respect.
Providers and Participants must keep their information accurate and complete.
Privacy and personal data must always be protected.

What we mean by "Content" and "Conduct"

Content: anything published or sent via the Platform, such as texts, photos, videos, profiles, reviews, and messages.
Conduct: all actions on or via the Platform, such as communicating, booking, paying, or using tools.

Allowed content (quality requirements)

Information must be correct, current, and clear.
Content must be professional and respectful.
Only rights-free or licensed material may be used.
Personal data may only be processed lawfully.

Prohibited content and behavior (examples)

Illegal or harmful material such as fraud, discrimination, hate speech, or threats.
Infringement of copyrights, trademarks, or portrait rights.
Misleading information, hidden costs, or fake reviews.
Unauthorized processing of personal data.
Circumventing the Platform (e.g., off-platform payments).
Sexually explicit or dangerous content.

Reviews and ratings

Only Participants who have actually booked may leave reviews.
Prohibited review practices include (non-exhaustive): self-reviews, reviews by family/staff, paid reviews, or reviews under pressure.
Trainingmatching.com may moderate or remove reviews in case of misuse.

Minors and vulnerable groups

Services for minors require parental/guardian consent.
Direct communication with minors outside the Platform is prohibited.
Abuse or exploitation leads to immediate removal and reporting to authorities.

Safety and compliance

Providers are responsible for safe performance of their services.
For physical activities, applicable safety standards and laws must be met.
Providers must arrange appropriate insurance.

AI-generated content

The Provider remains responsible for accuracy and compliance.
Deepfakes or misleading AI content are prohibited unless clearly disclosed.

Notice-and-Action

Users can report violations via official channels.
Trainingmatching.com may remove content or suspend accounts.
Affected parties will be informed and have a right of appeal.

Enforcement

Measures may include warnings, content removal, temporary suspension, or termination.
In cases of criminal conduct, Trainingmatching.com may report to authorities.

Article 23A – Prohibited Categories

Certain services or content are never permitted on the Platform.

Examples (non-exhaustive):

Illegal activities: money laundering, fraud, human trafficking, terrorism, illegal gambling.
Illegal products and substances: weapons, explosives, drugs, prescription medicines, doping, hazardous chemicals.
Medical claims: treatments or advice not permitted or without recognized qualifications.
Financial and investment content:
- Allowed: educational training about investing, crypto, or financial literacy.
- Not allowed: profit guarantees, regulated advice without license (e.g., AFM), or incitement to risky investments without proper warnings.
Sexually explicit services: pornography, escort services, or content endangering minors.
Minors: services aimed at minors without parental/guardian consent.
Discrimination and hate speech: any form contrary to Dutch Equal Treatment Act (AWGB).
Misleading education: fake diplomas, certificates, or titles.
Misuse of AI: deepfakes, disinformation, or harmful AI content without disclosure.

Article 25 – Phishing and Fraudulent Communication

1. What we mean by phishing

Phishing is any attempt to mislead users through fraudulent communication (such as emails, messages, links, or fake pages) in order to obtain personal data, login details, or financial information, or to persuade users to make payments outside the Platform. Variants such as social engineering, identity theft, and fraudulent payment requests are also included.

2. Our policy

Trainingmatching.com will never ask for passwords, bank details, or sensitive personal information via email or messages outside the Platform.
All payments must always be made exclusively through the Platform.
Trainingmatching.com actively monitors for signals of phishing and fraud and may take measures such as blocking accounts, issuing warnings, or removing accounts involved in such activities.

3. User responsibilities

Users are required to remain vigilant for suspicious communication and must never share passwords or financial information outside the Platform.
In case of doubts or suspicions of phishing or fraud, users must immediately report this through the available channels of Trainingmatching.com:
- the support form;
- by phone via our service line;
- or by email at privacy@trainingmatching.com.
If a user becomes a victim of phishing or fraud, the user is obliged to file a report with the police or other competent authorities.
It is strictly prohibited to initiate, support, or distribute phishing or fraudulent communication via the Platform.

4. Consequences and sanctions

If involved in phishing or fraudulent activities, Trainingmatching.com may immediately terminate the account without prior notice and report the matter to the competent authorities.
Phishing and fraud are criminal offenses under the Dutch Penal Code (Articles 225, 326, and 326c Sr) and may lead to criminal prosecution, fines, and imprisonment.
In addition to any report filed by the user, Trainingmatching.com may itself file a criminal complaint and fully cooperate with the police, the Public Prosecutor, and supervisory authorities such as the Dutch Authority for the Financial Markets (AFM).
Trainingmatching.com will always cooperate with judicial proceedings related to phishing or fraud.

5. Sharing of personal data with authorities

Trainingmatching.com may share users’ personal data or communication data with competent authorities when this is legally required or necessary for:

filing a criminal complaint or complying with a court order;
the investigation and prosecution of criminal offenses;
protecting the rights, safety, and property of users or Trainingmatching.com.

This always takes place in accordance with the GDPR and our Privacy Policy.

6. Liability and indemnification

Trainingmatching.com is not liable for any damage resulting from phishing, social engineering, or fraudulent communication that occurs outside our systems.
Users shall fully indemnify Trainingmatching.com against any claims, damages, or costs arising from phishing or fraudulent activities by themselves or by third parties they have engaged with.

Article 26 – Data and Information Security

1. Purpose and scope

This article describes how Trainingmatching.com secures and processes data, and which obligations apply to users. It covers all data processed through the Platform, including account information, communication (messages), logs, payment data, and booking information.

2. Roles and responsibility (GDPR)

Trainingmatching.com acts as controller for Platform and account data, security and usage logs, support, and enforcement.
Providers act as independent controllers for personal data processed in the context of their own services (e.g., participant lists, training administration).
Payment providers act as (independent) controllers and/or processors for payment data. Trainingmatching.com does not store card data.
Where Trainingmatching.com processes data on behalf of a Provider, the obligations of Article 28 GDPR (processor agreements) apply.

3. Technical and organizational measures (Article 32 GDPR)

Trainingmatching.com implements appropriate measures to safeguard confidentiality, integrity, and availability, including at minimum:

TLS encryption in transit, encryption at rest where appropriate.
Role-based access control, periodic reviews, and MFA for administrators.
Logging and monitoring of security-relevant events.
Vulnerability management and regular security testing.
Secure software development practices and environment separation.
Back-ups and recovery plans.
Vendor and subprocessor oversight with contractual safeguards.

4. Availability and continuity

The Platform strives for high availability. Planned maintenance may occur. Back-ups are performed regularly and recovery is best-effort. Uninterrupted operation is not guaranteed.

5. Incident response and data breaches (Articles 33–34 GDPR)

Incidents are handled under an internal response plan.
If a personal data breach occurs, Trainingmatching.com will notify the Dutch Data Protection Authority within 72 hours where legally required.
Where the breach poses a high risk to individuals, affected users will also be notified.
Users must immediately report suspected incidents via the support form (“Security/Privacy”) and cooperate with investigations.

6. Processors, subprocessors, and international transfers (Articles 28, 44–46 GDPR)

Trainingmatching.com may use subprocessors (e.g., hosting, e-mail, payments, analytics, support).
For transfers outside the EEA, appropriate safeguards are applied (e.g., EU Standard Contractual Clauses) unless an adequacy decision applies.
A list of core subprocessors is available upon request; material changes will be communicated.

7. Retention and deletion

Data is retained only as long as necessary for stated purposes or legal obligations (e.g., tax law).
Deleted data may persist temporarily in encrypted back-ups until expiry of the retention cycle.

8. User obligations (shared responsibility)

Users must:

use strong, unique passwords and keep them confidential,
enable MFA where possible,
keep devices/software secure,
not upload or distribute malware or harmful code,
report compromised accounts immediately (within 24 hours),
process data lawfully and in line with GDPR and these Terms.

9. Prohibited security violations

It is strictly prohibited to:

circumvent or test security without explicit written consent,
scrape or reverse-engineer the Platform beyond what is legally permitted,
attempt unauthorized access or disrupt services.

10. Responsible disclosure

Vulnerabilities can be reported confidentially via the support form. Exploitation or exfiltration is prohibited. Trainingmatching.com will not pursue legal action against researchers acting in good faith within these boundaries.

11. Messages and encryption

Messages are securely stored and transmitted but are not end-to-end encrypted. Trainingmatching.com may access content where legally required or for fraud/security purposes (see Article 18 and the Privacy Notice).

12. Liability

No system can guarantee absolute security. Trainingmatching.com is not liable for damages arising from circumstances outside reasonable control, user account misuse, or actions of third parties, except where liability cannot legally be excluded.

13. Legal framework

This article is drafted in accordance with the GDPR (in particular Articles 5, 24, 28, 32–34), the Dutch Telecommunications Act, and applicable EU/NL regulations and guidelines.

Article 27 – Force Majeure

Trainingmatching.com is not liable for failing to perform obligations if this results from circumstances beyond its reasonable control (“force majeure”).

Examples (non-exhaustive)

Internet or power outages
Technical failures of third parties (e.g., hosting or payment providers)
Natural disasters, pandemics, war, strikes, or government measures

Consequences

Obligations are suspended during force majeure.
If force majeure continues for more than 60 days, either party may terminate the agreement without liability.

Article 28 – Assignment of Rights and Obligations

Trainingmatching.com may assign its rights and obligations under these Terms, in whole or in part, to affiliated companies, franchisees, or third parties operating the Platform.

In such cases, user rights remain unaffected.
Users will be duly informed of material transfers.
Users may not assign their rights or obligations under these Terms to third parties without prior written consent from Trainingmatching.com.

Article 29 – Amendments to the Terms

Trainingmatching.com may modify or supplement these Terms & Conditions.

Changes will be published on the Platform and communicated via inbox or email.
Amended Terms take effect on the announced effective date.
Users not agreeing to the amended Terms may terminate their account before that date.
Continued use of the Platform after the effective date constitutes acceptance.

Article 30 – Complaints Procedure

Submitting complaints

Users may submit complaints or problem reports exclusively via:

the official support form on the website,
by e-mail to customer service, or
by telephone at the published service number.

Complaints cannot be processed via the messages module between Providers and Participants.

Content of a complaint

A complaint must include at least:

a clear description of the problem,
relevant details, such as booking number or profile name, and
supporting evidence where possible (e.g., correspondence, receipts, payment confirmations).

Handling

Trainingmatching.com confirms receipt of a complaint within seven (7) days.
We aim to resolve complaints within thirty (30) days. If this is not possible, the user will be informed of the delay and the expected timeline.
Where possible, Trainingmatching.com may mediate between Provider and Participant, but cannot guarantee a specific outcome.

Article 31 – Account Management and Termination

Accounts are strictly personal and may not be shared or transferred to third parties.
Users are responsible for keeping login credentials confidential and for all actions performed under their account.

Termination

By the user: accounts may be terminated at any time via account settings or by contacting customer service.
By Trainingmatching.com: accounts may be suspended or terminated in case of violations of these Terms, fraud, misuse, or inactivity of more than twenty-four (24) months.

Data retention

Trainingmatching.com may retain user data as required by law (e.g., fiscal retention periods) or where necessary for dispute resolution.

Article 32 – Intellectual Property

All intellectual property rights relating to the Platform, including but not limited to software, databases, texts, designs, logos, trade names, and trademarks, belong to Trainingmatching.com International B.V. or its licensors.
Users are granted only a limited, non-exclusive, non-transferable, and revocable right to use the Platform in accordance with these Terms.

Restrictions

Without prior written consent of Trainingmatching.com, it is prohibited to:

copy, reproduce, modify, or publicly share (parts of) the Platform,
use Trainingmatching.com’s logos, trade names, or trademarks outside the normal scope of Platform usage.

Article 33 – Fees and Charges

Cost structure

For use of the Platform, the following fees apply:

Subscription fees: Providers pay subscription fees in line with the current rates published on Trainingmatching.com’s website.
Transaction fees: A fixed fee of €2.00 per booking, covering customer support and system costs.
Payment processing: A surcharge of 2% per transaction amount, directly passed on to cover payment provider costs.

Subscriptions and payment terms

Monthly subscription:
- valid for one (1) month,
- automatically renewed monthly unless cancelled in time,
- cancellable at any time with a maximum one (1) month notice.
Annual subscription:
- valid for twelve (12) months,
- automatically renewed as an indefinite contract, cancellable monthly,
- payable in full upfront.
Payment: subscription fees are paid in advance via the available payment methods.
No refunds are given for early termination unless mandatory law provides otherwise.

This system complies with Dutch consumer law on subscription contracts (including Civil Code Articles 6:236–6:237, “Wet Van Dam”).

Large business users

Large business users may agree on different contract durations or notice periods, documented explicitly when entering into the contract.

Price changes

Trainingmatching.com reserves the right to modify the contents of subscription packages, the amount of subscription fees, transaction fees, and other charges. Any such change will be announced at least thirty (30) days in advance through the Platform and/or by email.

If you do not accept the change, you have the right to terminate your subscription or account free of charge before the effective date of the change. If you continue to use the Platform after the effective date, you will be deemed to have accepted the change.

Article 34 – Supervision and Compliance

Trainingmatching.com complies with all applicable laws and regulations, including:

the General Data Protection Regulation (GDPR),
the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft), and
other relevant Dutch and EU regulations.

Controls

Trainingmatching.com and its payment provider may conduct checks such as KYC (Know Your Customer) and AML (Anti-Money Laundering).
Users must provide requested information and documents promptly, accurately, and fully.
Failure to cooperate may result in account suspension or termination.

Data disclosure

Trainingmatching.com may be legally required to disclose user data to regulators or authorities if:

required by law,
necessary for criminal investigations or legal proceedings, or
ordered by court ruling.

Any data sharing will always comply with the GDPR and our Privacy Notice.

Article 35 – Contact by Trainingmatching.com

1. Purposes of contact

Trainingmatching.com may contact Participants and Providers directly when there is a legitimate necessity. This includes, but is not limited to:

Legal communication: notifications of changes to the Terms & Conditions, Privacy Policy, or other binding documents.
Safety and enforcement: alerts regarding fraud, phishing, abuse, or (suspected) criminal activity.
Operational communication: confirmations, updates, or notifications necessary for executing bookings, payments, or dispute mediation.
Legal obligations: communication required by tax regulations, regulatory oversight, or court orders.
Service and support: handling complaints, questions, or requests submitted via customer service.

Such communication forms an integral part of the services provided by Trainingmatching.com and cannot be declined as long as the Platform is used.

2. Methods of communication

Trainingmatching.com may use the following channels for communication:

the email address linked to the user’s account,
telephone contact using the registered phone number,
in exceptional cases, registered post or official service of notice, if legally required.

Users must keep their contact details accurate and up-to-date. Trainingmatching.com is not liable for damages caused by missed or delayed messages resulting from incorrect or outdated details.

3. Marketing and service messages

Marketing communication: promotional or commercial messages (such as newsletters, product updates, or offers) are only sent with the user’s explicit prior consent, in accordance with the Dutch Telecommunications Act and the GDPR.
Opt-out: users may unsubscribe at any time using the unsubscribe link in the communication or via their account settings.
Service messages: purely functional or informational communications (such as system updates, security warnings, or booking/payment confirmations) are always sent, even if a user has unsubscribed from marketing.

4. Emergency communication and legal procedures

Trainingmatching.com reserves the right to contact users without prior consent in cases of:

(suspected) fraud, criminal activity, or security incidents,
compliance with court orders or supervisory authority requests,
situations where immediate contact is required to prevent harm or protect the rights of Trainingmatching.com, users, or third parties.

5. Indemnification

Users acknowledge and accept that Trainingmatching.com is entitled to contact them in the situations described above.

Trainingmatching.com is not liable for damages resulting from missed, delayed, or incorrectly received communications, provided the communication was correctly sent to the contact details provided by the user.

Users fully indemnify Trainingmatching.com against third-party claims related to communications that were legally or operationally necessary within the scope of these Terms.

Article 36 – AI Chatbot (Athena)

Trainingmatching.com provides an AI chatbot (“Athena”) as an informational support tool. The chatbot does not provide professional, legal, medical, financial, or otherwise certified advice. Any information provided is non-binding and may not be complete, accurate, or up-to-date.
Users remain fully responsible for any actions, decisions, or omissions made on the basis of information provided by Athena. Trainingmatching.com does not guarantee the correctness, reliability, or suitability of the chatbot’s output for any purpose.
No guarantees or complaints: When users rely on Athena, they cannot derive any rights, warranties, or guarantees from its responses.
Liability limitation: Trainingmatching.com is not liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use of Athena, except where liability cannot be excluded by mandatory law (such as intent or gross negligence).
Indemnification: By using Athena, users agree to indemnify and hold harmless Trainingmatching.com, its affiliates, and staff against any claims, damages, or costs (including legal fees) brought by third parties, insofar as these arise from the use or reliance on Athena’s responses by the user.

Article 37 – Final Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force.
In case of conflict between translated versions, the Dutch version shall prevail.
In case of inconsistency between these Terms and specific agreements or policies of Trainingmatching.com, these Terms shall govern unless expressly agreed otherwise.
Together with the Privacy Notice, Cookie Notice, and any additional policies, these Terms constitute the entire agreement between Trainingmatching.com and the user.

About the platform